Resources on Program Mangement

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Sample plans from CLINIC affiliates to continue offering immigration legal services during the COVID-19 pandemic available for download.

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Modern-day public libraries are no longer solely story keepers, they are community and culture centers. They are where people, young and old, go to learn something new and get ordinary things done, which could include a variety of immigration legal services such as applying for naturalization. A library’s decision to become recognized by the Department of Justice to provide these services builds upon the institution’s long legacy as a knowledge provider, while offering hope to a community in great need.

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This resource provides recommendations for immigration programs on how to continue providing immigration legal service in the event of office closures due to the COVID-19 pandemic.

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This orientation guide provides essential information and resources for recently hired staff members who are new to the field of immigration law and charitable organizations that provide immigration legal services to low-income and vulnerable populations. The guide is intended to assist supervisors of new hires in the on-boarding process and ultimately make new staff more effective advocates for immigrants. CLINIC hopes this guide will help staff members transition into their new roles more seamlessly and efficiently.

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This manual describes best practices used by many of the country's most experienced nonprofit immigration programs and managers.

The manual covers program design, case selection criteria, case management systems, fee schedules, alternative funding sources, financial controls, marketing, staff training, DOJ agency recognition and staff accreditation, and legal representation ethics.

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This interactive map shows participants of the Mexican screening project.

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CLINIC is providing screening tools and recommends you use them for this project. One tool is in English and the other is bilingual in Spanish and English. The tool will assist you in identifying if any benefit is possible and which, thereby making it easier to complete the monthly reporting form in Excel, particularly the drop-down options for different benefits. The tool has check boxes on Page 13 in the English only version and 16 in the English/Spanish to indicate which benefit, if any, are possible thereby making it easier to update the report form.

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The administration is expected to rollout a series of announcements terminating Temporary Protected Status, or TPS, for up to 10 countries, affecting more than 300,000 individuals. The earliest announcement is expected on Nov. 6 for Hondurans (estimated at 57,000) and Nicaraguans (2,500), followed by a Nov. 23 decision date for Haitians (50,000). For Salvadorans (195,000), an announcement is expected by Jan. 8, 2018, at the latest. More announcements for additional nationalities with smaller populations of TPS holders, but equally of concern to CLINIC, are expected from January to July.

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This tool will help immigrant legal service providers and community-based organizations plan to effectively and efficiently respond to DACA termination.

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CLINIC Outline for AR Preparation and Implementation Plans

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An immigration case management database (software or web-based) is essential for all charitable immigration programs to cope with ever-increasing caseloads, particularly if comprehensive immigration reform should pass into law. It is wise to plan, purchase, and use a system that meets your case management needs sooner than later, and especially before immigration reform passes.

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Partnerships are a valuable tool for any organization looking to expand or strengthen services in the community. In a well-functioning partnership, all members contribute ideas to the group, coordinate dates and events so that all can participate, and mutually benefit from the partnership. There are several ways to establish a partnership and many tools to use that can help organize and manage the operations. This toolkit includes sample materials for managing a partnership, guidelines for working within a partnership, and tips on what to look for in a potential partner.

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This toolkit contains helpful information on how best to use volunteers in your program, how to recruit and retain volunteers, and how to incorporate them into your program’s plan for the passage of Comprehensive Immigration Reform.

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Current capacity does not meet current demands for low-cost legal representation in immigration matters. For instance, immigrants eligible and soon-to-be eligible to naturalize as U.S. citizens have less income, education, and English language ability than immigrants who naturalized in previous decades.

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When you are thinking of developing or changing your case management system, solicit your immigration staff to get their feedback, or even better is if they participate in the development or revision of that process.    The system works only if it makes sense to those who have to adhere to, carry out, and manage it.  Once you determined your case management system, document it in a policies and procedures manual.   The rationale behind having a case management policies and procedures manual is the same as having an operating and human resources manual in your agency.  You want to document t

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CLINIC has identified seven areas which, when developed fully, are strong indicators of a successful, charitable legal immigration program.