Volunteer Management Toolkit

Last Updated

June 10, 2013

Many tasks in an immigration legal services program can be completed by volunteers. Using volunteers when possible frees up staff time that can be devoted to offering more services to clients. This toolkit contains helpful information on how to recruit and retain volunteers and how to incorporate them into your program’s overall service model. Sample forms are included as well as sample volunteer job descriptions.

Overview of Volunteer Management

  • 10 Reasons to Use Volunteers for Charitable Immigration Legal Services
  • 10 Considerations When Working with Volunteers
  • Best Practices for Volunteer Management
  • The Case for Hiring a Volunteer Manager

Needs Assessment: Determining Agency Volunteer Roles

  • What Volunteers Can and Can’t Do in Legal Work
  • 10 Tasks for a Volunteer in Your Legal Office
  • Volunteer Roles and Sample Job Description (Summer Legal Intern)
  • Volunteer Roles and Sample Job Description (Legal Intern)
  • Volunteer Roles and Sample Job Description (Naturalization Tutor)
  • Volunteer Roles and Sample Job Description (Civics-Based ESL and Citizenship Instructor )
  • Volunteer Roles and Sample Job Description (Pro Bono Attorney)
  • Volunteer Roles and Sample Job Description (Workshop Volunteer)

Recruitment, Matching and Screening 

  • Where to Find Volunteers
  • Sample Volunteer Application and Acknowledgement Form
  • Sample Volunteer Confidentiality Agreement

Training and DOJ Accreditation

  • Department of Justice (DOJ) Accreditation for Volunteers
  • Training Opportunities for Prospective DOJ Applicants

Supervision and Motivation

  • Ways to Give Feedback to Volunteers
  • Managing a Difficult Volunteer
  • Volunteer Evaluation Form
  • Volunteer Recognition: A Key Component of a Successful Volunteer Program

Tools for Effective Volunteer Management

  • Technology Tools for Volunteer Work
  • Resources for Future Exploration

Pro Bono Specific Resources

  • Using Pro Bono to Maximize Resources
  • Pro Bono Development
  • Partnering with Law Schools
  • Sample Guidelines for Pro Bono Representation (Courtesy of Esperanza Immigrant Rights Project)
  • Sample Pro Bono Attorney Guidelines (Courtesy of National Immigrant Justice Center)
  • Sample Pro Bono Retainer Agreement (Courtesy of National Immigrant Justice Center) 
  • Sample Pro Bono Case Summary (Courtesy of National Immigrant Justice Center)  
  • Sample Pro Bono Project Newsletter (Courtesy of National Immigrant Justice Center)