A strong case management system is key to a healthy immigration legal program and helps ensure consistency, uniformity, and a high quality of work. It balances the interests of the client in getting the best and speediest representation with those of the agency in providing services efficiently. Join us for Part I of a two-part webinar training on case management. During this webinar we will begin a discussion of the essential elements of a good case management system, including: policy and procedures manuals, intake procedures and forms, case selection criteria and procedures, scope of representation, retainer agreements and a tickler system that ensures the agency doesn't miss client deadlines.