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Managing an Immigration Program: Steps for Creating and Increasing Legal Capacity

This manual describes best practices used by many of the country's most experienced nonprofit immigration programs and managers.

The manual covers program design, case selection criteria, case management systems, fee schedules, alternative funding sources, financial controls, marketing, staff training, BIA agency recognition and staff accreditation, and legal representation ethics.

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TABLE OF CONTENTS

ACKNOWLEDGEMENTS

INTRODUCTION

CHAPTER 1 - Building Agency Support for an Immigration Legal Program

CHAPTER 2 - Space, Equipment and Tools Case Management Software

CHAPTER 3 - Staffing Your Immigration Legal Program

CHAPTER 4 - Authorization for Non-Attorneys to Practice Immigration Law (BIA Accreditation & Recognition)

CHAPTER 5 - Case Management Systems: Promoting Effective, Efficient Service Delivery

Article:Considerations for Immigration Programs Working on VAWA Self-Petitions and U Visa Cases by Gail Pendleton.

CHAPTER 6Managing Financial Performance

CHAPTER 7External Relations: Outreach, Marketing, Advocacy and Media