Department of State (DOS)

Last Updated

May 29, 2020


  • Presidential Proclamation: See the “Presidential Proclamations and Other White House Policies” page; the Presidential Proclamation of April 22, 2020, affects DOS operations.
  • Visa Services Abroad: U.S. Embassies and Consulates are in the process of phased resumption of routine services after they were previously suspended due to COVID-19. Check the website of an embassy or consulate for its current operating status. As resources allow, embassies and consulates that have not resumed services will continue to provide urgent and emergency visa services.
  • National Visa Center (NVC): NVC has notified CLINIC that its staffing remains somewhat impacted by COVID-19. Inquiries received via NVC’s online inquiry tool should be answered within 1 to 2 business days. NVC encourages applicants and practitioners to use self-service tools such as CEAC or consult the NVC’s timeframes page. NVC’s call center remains open during its normal business hours of 7 a.m. to midnight ET Monday through Friday.
  • U.S. Citizen Services Abroad: Services to U.S. citizens continue to be available. More information is available on the Embassy’s website.
  • U.S. Passport Services: U.S. Passport services were previously suspended, however they are currently active. The Department of State encourages applicants to apply by mail when possible to reduce in-person contact

CLINIC Affiliates: If you are a CLINIC Affiliate and need assistance resolving issues in a case, please contact our Training and Legal Support team by submitting a question to Ask the Experts at If you have exhausted your case resolution options for a pending case you can also contact our Advocacy team at You can also contact advocacy if you are encountering issues in your practice that are not addressed by measures taken by federal agencies.