Summary

The Operations Assistant reports to the IT Manager and works on a team that provides operational support to CLINIC. The assistant must be enthusiastic, organized, meticulous, provide exceptional customer service, have flexibility and openness to adapt to changing priorities, ideas, strategies, and methods that impact CLINIC’s IT Infrastructure projects.

Primary Responsibilities

• Assists IT Manager and IT team with the management of digital assets and infrastructure. Supports the IT web and project teams. Maintains logs and documentation. Includes but is not limited to:
  • Work with the IT team to provide front line tech support to CLINIC staff, troubleshooting technical and operational issues, and communicating with staff.
  • Monitor a ticketing system for IT requests.
  • Triage and escalate issues.
  • Assist in maintaining performance reports.
  • Provide on-site technical support to employees.
  • Assist in maintaining an inventory of hardware.
  • Work with IT Manager, Project Manager, and Subject Matter Experts to draft technical training.
  • Attend weekly Operations team meetings as well as those that pertain to infrastructure project phases.
  • Assist in taking minutes.
  • Assist the IT manager in maintaining IT policies and procedures.
  • Collaborating with Managed Services Provider (MSP) technicians
  • Other tasks as assigned by IT Manager

Secondary Responsibilities

• Asist the Web Manager with updates to the CLINIC website.
• Act as a support for or backfill CLINIC’s Operations team members as they pertain to online training responsibilities including webinar platform facilitation and technical assistance.
• Assist E-learning program developer with the creation and management of training materials and resources for constituents.
• Update CLINIC’s Customer Relationship Management (CRM) system and Learning Management System (LMS) based on phone or email requests from constituents.
• Assist CLINIC’s training and events team with training registrations

Other

• Demonstrate knowledge of and support agency mission, vision, value statements, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Willing to understand, respect and contribute to CLINIC’s vision, values, and beliefs
• Fulfill CLINIC’s expectations that all staff abide by the following Organization Behaviors:
  • Serve with integrity
  • Develop innovative solutions
  • Promote learning – for themselves, for their colleagues, and for our network
  • Cultivate constructive relationships
  • Model stewardship
  • Maintain a positive attitude
  • Exhibit leadership skills and initiative
  • Communicate effectively
  • Own your work
  • Teamwork and cooperation with colleagues
  • Resolves conflicts effectively and makes effective decisions

Knowledge, Skills & Abilities

• Bachelor's Degree or equivalent, or three years of assistant related experience and/or training
• Proficiency in Microsoft Office 365, Adobe Acrobat, and ability to quickly learn other programs or software that assists with job responsibilities.
• Training and specialized certifications in device repair, maintenance or installation preferred.
• Familiarity working with CRM and LMS systems preferred.
• Familiarity with video platforms (Zoom, Teams) preferred.
• Excellent customer services skills
• Highly detail-oriented, strong organizational skills, and ability to multitask in fast-paced environment.
• Strong verbal and written communication skills
• Demonstrate excellent judgment and initiative
• Interest in immigration
• Familiarity with, or ability to understand, Catholic social teaching and the structure of the Catholic Church
• Bilingual (English/Spanish) capabilities are desired but not required.

Work Environment

• This position is hybrid based in Silver Spring, Maryland.
• This position could evolve post-IT infrastructure project into an administrative assistant position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the key components and primary responsibilities.

The work you will do is covered by a collective employment agreement between Catholic Legal Immigration Network, Inc. "CLINIC" and the Nonprofit Professional Employees' Union "NPEU" Local 70. Please contact your local union representative at clinicworkersunited@gmail.com with any union-related questions.

Equal Employment Opportunity and Diversity Commitment

CLINIC considers all applicants for employment without regard to race, color, ancestry, national origin, sex, gender identity, gender expression, sexual orientation, marital status, family responsibilities, religion, age, disability, service in the military, or any other characteristic protected under applicable federal, state, or local law. CLINIC also provides “reasonable accommodations” to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. All interested individuals, regardless of background, are encouraged to apply.

We embrace and encourage our employees’ differences in race, color, ancestry, national origin, sex, gender, sexual orientation, marital status, and other characteristics that make our employees unique.

Location

This position is hybrid based in Silver Spring, Maryland.

Salary

range is $60,000-$65,000.

To Apply

If you are interested in applying for this vacancy, please click here.

Summary

Northern Nevada Legal Aid (NNLA) seeks a full-time Immigration Supervisor/Supervising Attorney to lead its dynamic Immigration Unit in representing individuals in immigration legal proceedings in affirmative matters in front of U.S. Citizenship and Immigration Services (USCIS) and in defensive matters before the Executive Office for Immigration Review’s (EOIR) Immigration Courts. The Immigration Supervisor/Supervising Attorney provides leadership to the Immigration Unit, tracking progress against goals, managing projects, and improving processes. S/He fosters a collaborative team environment and a strong service-oriented culture that ensures the delivery of immigration assistance services.

Duties and Responsibilities

The Immigration Supervisor/Supervising Attorney will be responsible for:

• Leading the legal work under the Immigration Unit.
• Supervising staff attorneys, DOJ Accredited Representatives, and administrative staff, including case staffing, reviewing work product, and supervising direct representation cases.
• Conducting individualized legal consultations to screen for all types of immigration relief for individuals
• Maintaining a direct representation caseload providing direct legal representation to immigrants in a variety of matters before the EOIR and the USCIS, with a focus on serving seniors, refugees, and immigrant survivors of intimate-partner violence, trafficking, and vulnerable children and youth.
• Providing legal representation to clients in especially difficult and/or novel cases, including leading or co-chairing Individual Hearings and appeals.
• Where necessary, advocating on behalf of clients who have been victims of crimes, including human trafficking, in interactions with law enforcement.
• Representing NNLA and our clients at local and regional stakeholder, coalition, and advocacy meetings.
• Helping NNLA maintain accreditation through the Recognition & Accreditation (R&A) Program through the EOIR.
• Stay current on relevant laws and policies by attending trainings and conferences and reviewing new laws, regulations and court rules.
• Assist with preparation of grant applications, grant administration, and reports.
• Collecting, updating, and reviewing client and grant-reporting data on a monthly basis.
• Making referrals both internally to other units within NNLA and other community partners.
• Occasional outreach, community education, and other regional events.
• Other tasks as assigned/necessary.

Qualifications

• Qualified candidates must be a member of the Nevada Bar, possess an active and good standing Bar License from any United States jurisdiction to comply with Supreme Court Rule 49.1 or be a Fully Accredited OLAP Representative immediately eligible to apply for accreditation with NNLA upon employment.
• Bilingual in the English/Spanish language (Strongly Preferred).
• At least three (3) years of experience practicing immigration law, including litigation and removal defense experience and experience representing trauma survivors.
• At least one (1) year of experience supervising attorneys, Accredited OLAP Representatives, legal assistants, paralegals, and/or legal interns.
• Have excellent interpersonal skills and strong communication skills, both written and verbal. An empathetic yet effective communicator with a positive attitude, able to explain complex legal matters to clients in a manner that ensures their comprehension.
• Ability to understand the lives and struggles of the clients and patients. Be comfortable working with individuals of different backgrounds, including those from different cultures, socio-economic statuses, seniors, and vulnerable populations.
• Desire to problem-solve, make decisions efficiently, and refer clients to resources as appropriate.
• Have strong organizational skills, technical/database skills, and attention to detail.
• Be able to take initiative and work independently, as well as part of a great team of caring individuals providing an invaluable service.
• Commitment to Social Justice, particularly in the realms of legal aid and immigrants’ rights.

While not required, additional language skills, as well as prior experience working with low-income individuals, victims of trauma, crime, or domestic violence, and/or case management software are also desirable.

Salary/Benefits

Position is a full-time, exempt position, with a salary range of $76,000-$90,000 depending upon experience.

NNLA promotes a positive work-life balance by offering a 35-hour work week, 13 paid holidays per year, and a generous PTO program that starts accruing immediately to earn over 5 weeks of PTO a year (increase in PTO accrual after 2 years). NNLA offers a competitive benefits package which pays 100% of the employee Medical, Dental, Vision and Life plans along with paying 75% of dependents benefit premium. In addition, NNLA has a 401(k) matching program, an Employee Assistance Program, Flexible Spending Account, Dependent Care Account, and supplemental benefits.

Application Deadline and Starting Date

Position is available immediately and will remain posted until filled. Applications and interviews will be reviewed/conducted on a rolling basis.

How to Apply

To apply, please email a cover letter, and resume to tzimmerman@nnlegalaid.org with the Subject Line: Immigration Supervisor/Supervising Attorney. References will be required upon advancement in the potential hiring process.

Location

Work is expected to be performed primarily on-site at the primary office of NNLA, located at 299 S. Arlington Ave nestled between Reno’s lively Downtown and Midtown neighborhoods. While the majority of work is expected to be performed on-site a hybrid/telework schedule may be considered dependent on organizational needs.

About Northern Nevada Legal Aid

Formerly known as Washoe Legal Services, Northern Nevada Legal Aid (NNLA) is a private 501(c)(3) non-profit organization in Washoe County, Nevada which was established in 1965 and has been in continuous operation since. NNLA provides Northern Nevada’s vulnerable populations access to justice, regardless of their ability to pay, to protect their rights, safety, and family stability.

NNLA plays a critical role in increasing the safety and stability of domestic violence victims and their children; protecting the rights of abused and neglected children, the indigent, and the elderly; and increasing the safety and stability of immigrants who are elderly or victims of crime and domestic or sexual violence. NNLA’s purpose is to achieve justice for those whose voices might otherwise not be heard, to empower individuals to advocate for themselves, and to make positive changes in the communities we serve.

In 2022, Northern Nevada Legal Aid assisted in over 10,500 legal matters. Specifically, NNLA represented children in the custody of the Washoe County Department of Health and Human Services and the Department of Children and Family Services (rural counties) in 1,217 legal matters, including 1,153 in their underlying 432B (abuse and neglect) matters, 36 in adoptions, and 24 in continuing jurisdiction after having reached 18 years of age; NNLA represented 1,258 protected persons in adult guardianship cases and 152 in minor guardianship; NNLA assisted 931 clients under 60 years of age with housing and/or consumer related issues; NNLA provided legal services to 1,343 individuals over 60 years of age through its Senior Legal Center; NNLA assisted victims of domestic violence in 50 extended protective order cases and 86 divorce and/or custody cases; NNLA assisted 368 individuals (including, primarily, victims of crime) in immigration matters; and NNLA provided self-help services to 1,980 individuals.

The Immigration Unit is recognized under the Department of Justice’s Recognition and Accreditation Program with a staff of three: one full time Fully Accredited Representative, one part time Partially Accredited Representative, and a Legal Assistant. The Unit represents individuals in a variety of immigration law matters including: family-based immigration matters, immigration benefits for victims of crime, citizenship, renewing, and maintaining lawful immigration status for documented individuals, other humanitarian benefits, such as DACA & TPS, as well as asylum and refugee matters and removal proceedings in the Immigration Court.

Diversity Statement

Northern Nevada Legal Aid is a 501(c)(3) non-profit organization committed to the empowerment of vulnerable individuals and communities, through the expansion of access to legal justice in Northern Nevada. We do not discriminate in regards to gender, age, race, religion, sexual orientation, gender identity, national origin, veteran status, disability or any other protected class as provided for by law or statute. Individuals of diverse backgrounds are highly encouraged to apply.