Summary Description:
This position is responsible for assisting and supporting front desk operations and administration at the national and satellite offices. This position reports directly to the Office and Facilities Manager and will support CLINIC’s operational projects and day-to-day administration of our mission-drives services. While there are multiple administrative assistant positions at CLINIC, this position will work closely within the Office and Facilities team to ensure smooth operations. Below are buckets of work the Administrative Assistant will be responsible for fulfilling in general, but other specific projects may be assigned.
Primary Responsibilities:
GENERAL INQUIRIES
· The Office and Facilities Manager and team is responsible for answering live telephone inquiries, forwarding incoming calls to the appropriate staff, and distributing voicemail messages from the main voicemail line as well as the main national email account.
· General inquiries about referrals for direct legal services that arrive by phone or our national email account will be provided utilizing our directory of affiliates and the DOJ roster.
· Friendly, and patient and professional demeanor is necessary for this role to be successful.
· Knowledge of community-based organizations in Silver Spring, Maryland, and surrounding areas would be helpful to provide referrals for other types of direct service requests.
MAIL AND DELIVERIES
· Assist the Office and Facilities Manager with collecting and distributing USPS mail following defined schedule and policy.
· Assist with maintenance of the postage meter machine, which includes but is not limited to training staff on how to use the shared machine, maintaining the funds balance and completing the lease renewal. Ensure staff are following the outgoing mail procedures.
· Receive and distribute other packages or deliveries from FedEx, UPS, and other delivery personnel in a timely manner.
· Ability to maintain a professional working relationship with the individual carriers and vendors to model positive behaviors for all.
· Understand confidential and sensitive nature of legal mail to maintain professional code of conduct to assist with timely receipt and delivery of mail.
· Assist with maintaining mail and delivery vendor supplies (labels, envelopes, boxes, etc.) for inventory purposes per department or staff person as well as monitoring national vendor accounts and user access.
SUPPLIES AND EQUIPMENT
· Assist Office and Facilities Manager with maintaining office supplies and equipment inventory and replenishment process.
· Utilize national vendor accounts for fulfilling requests for small office supplies for national and satellite offices.
· Assist with maintenance of shared office supplies and equipment.
· Assist with maintenance of communal office space like the national office kitchen, conference rooms, mail room and front-desk areas to ensure health and safety standards are preserved. This includes but is not limited to maintaining functional shared equipment and tools, working with vendor technicians when on-site, acquiring additional PPE and cleaning supplies and replenishing stock, coordinating on-site schedule and safety protocols during COVID remote work periods.
· Administrative Assistant should have initiative to see when supplies and equipment need replenishment or maintenance and submit appropriate requests from vendor or technicians to keep in functional order and model this positive behavior for others.
ON-SITE DUTIES
· This position is considered essential staff; therefore, they are expected to report on-site at the national office in-person at the frequency defined between them and their manager and in final contract.
· During essential task days there are various tasks the Administrative Assistant would provide related to mail, delivery, supplies and equipment maintenance.
· Prepare national office space for various in-person meetings and conferences and staff front desk area to welcome and assist guests, including but not limited to accepting food deliveries and set-up/clean-up of shared spaces.
· Ensure CLINIC offices and leased spaces are secure, safe and clean to maintain successful partnerships with property managers and hosts.
OTHER ADMIN SUPPORT
· Assist the Office and Facilities Manager with planning and implementing new office space design and staff office assignments, which includes communal workspaces like the conference room.
· Research and identify vendors to assist CLINIC with recycling and/or donating furniture and other office assets for new workspace.
· Assist the Office and Facilities Manager and other Operations team members with administrative support as needed and requested.
Knowledge, Skills & Abilities:
· Associate's Degree or equivalent from a two-year college or technical school; OR at least 2 years of office related experience and/or training; OR equivalent combination of education and experience, preferably in a nonprofit organization
· Strong and positive customer service skills and ability to maintain professional vendor relationships
· Proficiency in Microsoft 365 products (Word, Excel, Outlook, PPT) and other office software
· Highly detail-oriented, strong organizational and record-keeping skills
· Strong communication skills both in writing and verbally
· Ability to speak conversationally in another language (Spanish) is preferred but not required
· Professional ethics to handle confidential and sensitive information
· Self-starter and versatile individual
· Ability to travel on a minimal basis to annual Convening, staff meetings, and to local stores for supplies replenishment, if delivery is not an option
Work Environment:
· This position may require extended periods of standing, sitting, as well as some repetitive movements, bending and repetitive lifting of significant weight.
· Reasonable accommodations may be made to enable individuals with disabilities to perform the key components and primary responsibilities.
· CLINIC’s national office is based in Silver Spring, Maryland, although we are working in temporarily hybrid setting.
Other:
· Demonstrate knowledge of and support agency mission, vision, value statements, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
· Willing to understand, respect and contribute to CLINIC’s vision, values, and beliefs.
· Fulfill CLINIC’s expectations that all staff:
o Serve with integrity
o Develop innovative solutions
o Promote learning – for themselves, for their colleagues, and for our network
o Cultivate constructive relationships
o Model stewardship
o Maintain a positive attitude
o Exhibit leadership skills and initiative
o Communicate effectively
o Own your work
o Teamwork and cooperation with colleagues
o Resolves conflicts effectively and makes effective decisions
Equal Employment Opportunity and Diversity Commitment
CLINIC considers all applicants for employment without regard to race, color, ancestry, national origin, sex, gender identity, gender expression, sexual orientation, marital status, family responsibilities, religion, age, disability, service in the military, or any other characteristic protected under applicable federal, state, or local law. CLINIC also provides “reasonable accommodations” to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. All interested individuals, regardless of background, are encouraged to apply.
We embrace and encourage our employees’ differences in race, color, ancestry, national origin, sex, gender, sexual orientation, marital status, and other characteristics that make our employees unique.
The responsibilities listed above are intended to describe the general nature and level of work to be performed by individuals assigned to this position. They are not intended to be a complete list of all responsibilities and duties required of staff members. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and non-essential job functions are subject to modification.