Know Your Rights Specialist

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability or veteran status in employment or in the provision of services.

Team: Immigration and Refugee Program/Lancaster Office

Primary Purpose:

The Know Your Rights Specialist is responsible for provision of KYR within the legal programs in the Lancaster office. The incumbent provides KYR to children in ORR custody under the Immigrant Children’s Program and to other groups as part of the Enforcement Resistance Project. If the incum

Essential Duties:

  • Conduct Know Your Rights presentations, individualized screenings and pre-court orientation in appropriate language, most commonly, Spanish
  • Refers cases of released youth to legal service providers around the country
  • Connects children aging out of ORR care with housing and other resources where needed, and provide ongoing case management to certain children following their release
  • Maintains detailed tracking information of each child who enters the shelter
  • Meets with families of detained individuals and provides orientation on the detention process.
  • Assists CWS attorneys and Legal Representatives in providing direct representation to clients. If the incumbent is an accredited representative, he or she may sometimes represent clients before USCIS.
  • Assists the Immigration Program Coordinator and Lancaster Director in preparing reports and compiling data as requested.
  • Keeps the Program Coordinator informed of complaints, issues and/or problems for timely investigation and resolution
  • Works closely with the Program Coordinator to keep informed about immigrant issues and conducts legal research to support filed immigration applications.
  • Attends local and national training to obtain/maintain accreditation with the Department of Justice.
  • Represents the program at meetings and speaking engagements relevant to the responsibilities of the position.
  • Undertakes other duties as assigned.
  • Works varied hours, including some night and weekend work for Know Your Rights activities.

Education and Experience:

  • Bachelor’s degree required. Partial-accreditation through the Department of Justice is desired (CWS will apply on the incumbent’s behalf).
  • Experience with US immigration issues and terminology and with DHS documentation as it relates to refugees, parolees, asylees, and other immigrants. Experience representing clients in immigration matters. Fluency in Spanish is required.


  • Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department.
  • Communicate detailed and/or technical information clearly, in writing and orally.
  • Speak publicly with defined constituencies regarding specific assigned topics.
  • Anticipate constituent needs and interests and take proactive steps to respond to them.
  • Promote “transparency of information” by sharing relevant information with staff and other stakeholders.

Constituent Relations:

  • Manage relationships with stakeholders and work within their structure to identify programmatic linkages, plan and implement services and coordinate activities.
  • Identify potential constituents with whom to build relationships and flesh out details of those relationships within the context of CWS’s mission and values.
  • Coordinate specific program activities with counterparts and include them in planning
  • Resolve issues of concern to maintain effective stakeholder relationships.

Job Knowledge:

  • Understand the mission and values of CWS and faith-based organizations and how they apply to their work and relationships with others.
  • Understand the work performed and how it supports CWS in achieving its goals.
  • Understand how to work multiculturally with sensitivity and integrity.
  • Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently.
  • Applies a depth of knowledge within area of responsibility to implement assigned activities.
  • Uses technology in varied, creative ways to support individual and program performance.
  • Identify learning opportunities for self and others and take/ recommend action.
  • Interpret CWS’s policies and procedures for staff and stakeholders, keeping the “human” side in sight.
  • Understand general business practices that support individual and program performance.


  • Take responsibility for performance of own job duties.
  • Model behaviors that are consonant with the mission and values of CWS in work activities and relationships.
  • Demonstrate sound judgment in performing all duties.
  • Recognize and use individual strengths to enhance work performance.
  • Recognize areas of weakness and seek assistance to improve performance.
  • Take initiative within area of responsibility.
  • Respect the skills, needs and schedules of others in performing assigned duties and responding to others.
  • Contribute ideas for implementing CWS’s vision and strategic plan.

Problem Solving:

  • Recognize routine problems, gather data and work through them thoroughly and effectively.
  • Know whom to consult for assistance in solving non-routine problems.
  • Exercise creativity in resolving problems and trying new ways of doing things.
  • Know how and when to apply technical solutions to problems.
  • Share results of problem solving experiences with others.
  • Remain flexible in responding to organizational priorities.

Program Planning and Management:

  • Anticipate workflow and take proactive steps to balance work priorities.
  • Understand the desired outcome of assigned work and how it supports CWS’s work.
  • Identify the resources and assistance needed to complete work assignments and make sure they are on hand.
  • Complete routine assignments on time, making sure finished products are accurate and of expected quality.
  • Contribute ideas to effectively implement program plans and activities.
  • Keep others informed of work progress and any problems encountered.
  • Take initiative and complete independent work projects.
  • Understand organizational priorities and respect time sensitivity of work performance.
  • Assist others to complete priority work, or step in to handle work in their absence.

Resource Building and Stewardship:

  • Recognize resource building potential in all interactions and be responsive and professional in providing information.
  • Use financial and material resources provided by CWS to their best advantage, including business equipment and supplies.
  • Demonstrate concern for natural resources in carrying out work activities.
  • Make the most of own time and resources to maximize stewardship to CWS.
  • Respect one another and relationships with staff, supervisors and managers.


  • Understand what a team is and what it does.
  • Demonstrate a willingness to work on a team.
  • Understand own role on the team and how it fits in to the overall results to be produced.
  • Contribute skills, knowledge and ideas to team discussion and work.
  • Accepts accountability for assignments made within the team and for producing results on time.
  • Keep team leader and members informed of work status.
  • Demonstrate awareness of what other teams do and how their work affects own team.
  • Recognize and respect the importance of work performed by colleagues.
  • Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks.

Other Skills:

  • Fluency in Spanish is required. Superior written and verbal communication skills are required. The successful candidate must be computer literate, with proficiency in MS Office (Excel, Word and Access) and internet applications.

CWS offers a competitive benefits package that includes:

  • 403 (b) Retirement Plan
  • Medical, Dental and Vision Insurance
  • Paid Time Off
  • Life Insurance and AD&D
  • Long Term and Short Term Disability
  • Employee Assistance Program (EAP)
  • Health Savings Account
  • Flexible Spending Accounts
  • Commuter Benefits

Click here to apply

Closing Date

Employment Type

Affiliate Agency

Employment Level



Full Time



Reports To

Immigration Legal Services Program Coordinator


Know Your Rights Specialist


Church World Service

Job Location

Lancaster, PA
United States