Recent Changes to USCIS Customer Service | CLINIC

Recent Changes to USCIS Customer Service

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U.S. Citizenship and Immigration Services (USCIS) announced earlier this month that it has launched a new Interactive Voice Response (IVR) system to provide customers with streamlined access to immigration information, case status, and customer service representatives. On February 1, callers began hearing a new series of messages when calling the USCIS National Customer Service Center number at 1-800-375-5283.

The IVR system was redesigned in response to stakeholder and customer feedback.  It is available 24 hours a day, 7 days a week, and live assistance is also available Monday through Friday from 8:00 am to 8:00 pm in the continental United States.  To supplement the new IVR system, USCIS has developed updated public education materials on its website.