CLINIC submitted a comment in response to U.S. Citizenship and Immigration Services’ changes to its Policy Manual at Vol. 1. (General Policies and Procedures). USCIS announced the changes to the Policy Manual on May 10, 2019, the same day the changes went into effect. CLINIC’s comments focus on USCIS’ notable shift away from its customer-service oriented mission and changes in expedite criteria. The comment also highlights due process and procedural concerns about the way in which USCIS announced these changes.