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Center for Citizenship and Immigrant Communities

CLINIC Capacity Building staff address the top ten most frequent challenges facing immigration legal service programs across the nation. Topics include how to develop a fee schedule, how to minimize risk, and how to create an efficient and effective case management system. Resources will be provided for each issue, and staff will provide tips for tackling these common challenges.  

Leya Speasmaker and Helen Chen are the presenters for this webinar.

Held March 3, 2011.

A good case management database contains both immigration forms and client-specific information.  The database may be software for stand-alone or networked computers or it may be web-based with the server off-site.  Either way, the choice and utilization of a database is an important investment for your immigration program.  In addition to completing forms, the database helps staff manage the caseload and facilitates the writing of data-rich reports and funding proposals.

The design and implementation of immigration case management systems will vary among immigration programs since every program is different.  However, a program whose case management system works for staff members and meets the needs of clients are the most effective.

Held Nov. 16, 2010

Due to an increasing need for quality English as a Second Language (ESL) and Citizenship Test Preparation classes, many community-based organizations are interested in starting their own language learning programs. Combining CLINIC’s key components for program management and Teachers of English to Speakers of Other Languages’ (TESOL) Standards for Adult Education ESL Programs, this Webinar will provide a foundation for interested organizations to plan and implement a language learning program. Instructor: Leya Speasmaker.

Language Access: Effectively Serving Limited- and Non-English Speakers

This is part 1 of a 3-part series on language access.

How do you set up intake? Which cases should you accept for representation? What is a client services agreement? How do you track deadlines and cases? What goes into a case file? What are your responsibilities when you close a case?

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