As of Feb. 1, all technical assistance requests must be submitted through our Ask the Experts page on the CLINIC website. Any requests submitted via a designated email address will no longer be accepted after Jan. 31. Additionally, in order to submit a question on the Ask the Experts page, you must be logged into the website as an affiliate. Contact firstname.lastname@example.org for help getting logged into the website.
If you are new to CLINIC and haven't submitted a technical assistance request yet, don't be shy. We're here to help you and happy to answer your questions. If you are used to submitting questions to us by email, we expect you to find that using Ask the Experts is just as easy. Please be sure to follow the guidelines below when you submit a technical assistance request:
- Do not provide information about the client's identity in your technical assistance request (e.g. name, A#, SSN, address)
- If you are sending documents relating to your client's case, you must redact (black out) information about your client's identity (including name, A#, SSN, and address). Any documents submitted with information relating to your client's identity will be immediately deleted without review of your question.
- If you are submitting a question about the impact of a criminal conviction on your client's case, please include a redacted copy of the charging document (complaint or indictment) and the case disposition (document that shows the outcome of case).
- Use Ask the Experts for all of your technical assistance requests, instead of contacting individual CLINIC attorneys. This policy enables us to track all technical assistance requests and identify trends in adjudication, as well as affiliate training needs. It also helps us control the distribution of technical assistance requests among our Training, Litigation and Support section staff.
We look forward to hearing from you through Ask the Experts!