A strong case management system is key to a healthy immigration legal program. A strong case management system helps ensure consistency, uniformity, and a high quality of work. It balances the interests of the client in getting the best and speediest representation with those of the agency in providing services efficiently. Join us for Part II of this series. It will focus on case file organization standards, case notes standards, a filing system, case closing procedures, and a tickler system to ensure important deadlines are not missed.