Immigration Management Project

This manual describes best practices used by many of the country's most experienced nonprofit immigration programs and managers.

This toolkit is intended to facilitate the process of designing and/or improving the case management system in your immigration program.  In a legal immigration context, case management system consists of: policies and procedures; forms; a database; and files used by legal representatives in a standardized manner for the purposes of delivering professional services and avoiding errors that can result in malpractice and liability.

A strong case management system is key to a healthy immigration legal program. A strong case management system helps ensure consistency, uniformity, and a high quality of work. It balances the interests of the client in getting the best and speediest representation with those of the agency in providing services efficiently. Join us for Part II of this series. It will focus on case file organization standards, case notes standards, a filing system, case closing procedures, and a tickler system to ensure important deadlines are not missed.

The Need for Charitable Legal Immigration Services

Current capacity does not meet current demands for low-cost legal representation in immigration matters. For instance, immigrants eligible and soon-to-be eligible to naturalize as U.S. citizens have less income, education, and English language ability than immigrants who naturalized in previous decades.

Nominal fees for immigration legal services are a core source of funding to start and sustain charitable programs.  By charging nominal fees you can retain a great deal of control over the financial viability of your program.  Conversely, to not charge fees is to put your program at risk of closing or drastic downsizing.

How do you set up intake? Which cases should you accept for representation? What is a client services agreement? How do you track deadlines and cases? What goes into a case file? What are your responsibilities when you close a case?

CLINIC trainer Jack Holmgren along with Robert Yates, director of Immigration Legal Services of Catholic Charities of Santa Clara County present on fees and revenues.

Held June 2010.

Nonprofit immigration legal programs have a range of staffing options. Programs may employ licensed attorneys, law graduates, fully accredited representatives, partially accredited representatives, non-accredited immigration counselors, support staff, interns and volunteers. In this third of a seven part webinar series on immigration program management, the presenter will explore how to optimize your program's performance with careful staffing.

While staff is the heart of an immigration program, several other resources are required to keep a program functioning. These include: physical space, computers, software, law library materials, and malpractice insurance.  In this second of a seven-part webinar series on immigration program management, the presenter will discuss the different resources needed to support an immigration legal services program.

While staff is the heart of an immigration program, several other resources are required to keep a program functioning. These include: physical space, computers, software, law library materials, and malpractice insurance.  In this second of a seven-part webinar series on immigration program management, the presenter will discuss the different resources needed to support an immigration legal services program.

This webinar was presented by CLINIC's Center for Citizenship and Immigrant Communities.

Presenters: Jeff Chenoweth, director of CLINIC's Center for Citizenship and Immigrant Communities and Rose Alma Senatore, executive director, Catholic Charities of Hartford, CT.

This webinar discusses ways to recruit more leaders and financial donors in order to grow and sustain charitable legal immigration services for the challenges of today and a new environment for tomorrow.

Held Jan. 13, 2010.

CLINIC strives to meet the growing needs of new and existing charitable legal programs for low-income immigrants. It pursues these goals, in part, by training and advising local programs on good management practices through the Immigration Management Project.

The Immigration Management Project (IMP) provides training in program advocacy and fundraising skills to nonprofit immigration orgqanizations by working directly with the executive and immigration program directors. The IMP shares best practices that help local providers meet immigrants' needs.