Program Management | Page 5 | CLINIC

Program Management

Home » Category » Issues » Program Management

Making Technology Work for Your Program Part 2: Effectively Using Social Media and Outreach Tools

Join us for Part 2 in a four part series as we talk about how best to use social media and outreach tech tools to increase the visibility of your program on the internet.  We'll compare the current options such as blogging, YouTube, Facebook, and Twitter and examine the pluses and minuses of using each one.  We'll also talk about sources for tech support, particularly for non-profits.

Held on February 28, 2012.

Making Technology Work for Your Program Part 1: Introduction to Office Technology Tools

Join us for Part 1 in a four part series as we explore quick and easy tech upgrades your program can make to improve communication and service to the community . We'll talk about technological changes coming down the pike from USCIS and why it is important to get a jump start on planning for those today. We will also hear from several members of CLINIC staff give tips on how best to access technology used by our organization to better serve our network. Leya Speasmaker, Field Support Coordinator in CLINIC's Washington D.C.

Spotlight on Integration: 6 Part Series

Looking for ideas to promote and encourage immigrant integration within your community? CLINIC offers this 6 part series that spotlights immigrant integration initiatives across our network. Learn the definition of immigrant integration, its importance for our network and nation, and how it can be promoted locally. Featured programs encourage relationships between the receiving community and immigrants, give elderly refugees a place to use skills gained in their home countries, and connect asylees with available resources.

The Nuts and Bolts of Case Management and Legal Supervision

Held on November 11, 2011.

How do you ensure your case management systems are working effectively? How do you ensure the quality of your immigration work before it is filed? How can you ensure your program is providing quality immigration services?  In this 90 minute webinar, we will discuss the importance of case management and legal supervision in your immigration program. 

Starting a Legal Immigration Program: Capacity Building in a Charitable Community Agency

Download the Resource

 

The Need for Charitable Legal Immigration Services  

Current capacity does not meet current demands for low-cost legal representation in immigration matters. For instance, immigrants eligible and soon-to-be eligible to naturalize as U.S. citizens have less income, education, and English language ability than immigrants who naturalized in previous decades.

Top Ten Program Management Issues Facing Immigration Legal Services Programs

CLINIC Capacity Building staff address the top ten most frequent challenges facing immigration legal service programs across the nation. Topics include how to develop a fee schedule, how to minimize risk, and how to create an efficient and effective case management system. Resources will be provided for each issue, and staff will provide tips for tackling these common challenges.  

Leya Speasmaker and Helen Chen are the presenters for this webinar.

Held March 3, 2011.

Immigration Case Management Tools

A good case management database contains both immigration forms and client-specific information.  The database may be software for stand-alone or networked computers or it may be web-based with the server off-site.  Either way, the choice and utilization of a database is an important investment for your immigration program.  In addition to completing forms, the database helps staff manage the caseload and facilitates the writing of data-rich reports and funding proposals.

Developing Case Management Policies and Procedures

When you are thinking of developing or changing your case management system, solicit your immigration staff to get their feedback, or even better is if they participate in the development or revision of that process.    The system works only if it makes sense to those who have to adhere to, carry out, and manage it.  Once you determined your case management system, document it in a policies and procedures manual.   The rationale behind having a case management policies and procedures manual is the same as having an operating and human resources manual in your agency.  You want to document t

Managing Financial Performance

Nominal fees for immigration legal services are a core source of funding to start and sustain charitable programs.  By charging nominal fees you can retain a great deal of control over the financial viability of your program.  Conversely, to not charge fees is to put your program at risk of closing or drastic downsizing.

Pages