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Program Management

Developing Case Management Policies and Procedures

When you are thinking of developing or changing your case management system, solicit your immigration staff to get their feedback, or even better is if they participate in the development or revision of that process.    The system works only if it makes sense to those who have to adhere to, carry out, and manage it.  Once you determined your case management system, document it in a policies and procedures manual.   The rationale behind having a case management policies and procedures manual is the same as having an operating and human resources manual in your agency.  You want to document t

Case Management Systems

How do you set up intake? Which cases should you accept for representation? What is a client services agreement? How do you track deadlines and cases? What goes into a case file? What are your responsibilities when you close a case?

Enhancing Fee Revenue

CLINIC trainer Jack Holmgren along with Robert Yates, director of Immigration Legal Services of Catholic Charities of Santa Clara County present on fees and revenues. Held June 2010.

Space, Equipment and Tools

While staff is the heart of an immigration program, several other resources are required to keep a program functioning. These include: physical space, computers, software, law library materials, and malpractice insurance.  In this second of a seven-part webinar series on immigration program management, the presenter will discuss the different resources needed to support an immigration legal services program.

Space, Equipment and Tools

While staff is the heart of an immigration program, several other resources are required to keep a program functioning. These include: physical space, computers, software, law library materials, and malpractice insurance.  In this second of a seven-part webinar series on immigration program management, the presenter will discuss the different resources needed to support an immigration legal services program.

Building Agency Support for an Immigration Legal Program

This webinar was presented by CLINIC's Center for Citizenship and Immigrant Communities. Presenters: Jeff Chenoweth, director of CLINIC's Center for Citizenship and Immigrant Communities and Rose Alma Senatore, executive director, Catholic Charities of Hartford, CT. This webinar discusses ways to recruit more leaders and financial donors in order to grow and sustain charitable legal immigration services for the challenges of today and a new environment for tomorrow. Held Jan. 13, 2010.

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