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Program Management

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Starting a Legal Immigration Program: Capacity Building in a Charitable Community Agency

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The Need for Charitable Legal Immigration Services  

Current capacity does not meet current demands for low-cost legal representation in immigration matters. For instance, immigrants eligible and soon-to-be eligible to naturalize as U.S. citizens have less income, education, and English language ability than immigrants who naturalized in previous decades.

Top Ten Program Management Issues Facing Immigration Legal Services Programs

CLINIC Capacity Building staff address the top ten most frequent challenges facing immigration legal service programs across the nation. Topics include how to develop a fee schedule, how to minimize risk, and how to create an efficient and effective case management system. Resources will be provided for each issue, and staff will provide tips for tackling these common challenges.  

Leya Speasmaker and Helen Chen are the presenters for this webinar.

Held March 3, 2011.

Immigration Case Management Tools

A good case management database contains both immigration forms and client-specific information.  The database may be software for stand-alone or networked computers or it may be web-based with the server off-site.  Either way, the choice and utilization of a database is an important investment for your immigration program.  In addition to completing forms, the database helps staff manage the caseload and facilitates the writing of data-rich reports and funding proposals.

Developing Case Management Policies and Procedures

When you are thinking of developing or changing your case management system, solicit your immigration staff to get their feedback, or even better is if they participate in the development or revision of that process.    The system works only if it makes sense to those who have to adhere to, carry out, and manage it.  Once you determined your case management system, document it in a policies and procedures manual.   The rationale behind having a case management policies and procedures manual is the same as having an operating and human resources manual in your agency.  You want to document t

Managing Financial Performance

Nominal fees for immigration legal services are a core source of funding to start and sustain charitable programs.  By charging nominal fees you can retain a great deal of control over the financial viability of your program.  Conversely, to not charge fees is to put your program at risk of closing or drastic downsizing.

Staffing Your Immigration Legal Program

Nonprofit immigration legal programs have a range of staffing options. Programs may employ licensed attorneys, law graduates, fully accredited representatives, partially accredited representatives, non-accredited immigration counselors, support staff, interns and volunteers. In this third of a seven part webinar series on immigration program management, the presenter will explore how to optimize your program's performance with careful staffing.

Space, Equipment and Tools

While staff is the heart of an immigration program, several other resources are required to keep a program functioning. These include: physical space, computers, software, law library materials, and malpractice insurance.  In this second of a seven-part webinar series on immigration program management, the presenter will discuss the different resources needed to support an immigration legal services program.

Space, Equipment and Tools

While staff is the heart of an immigration program, several other resources are required to keep a program functioning. These include: physical space, computers, software, law library materials, and malpractice insurance.  In this second of a seven-part webinar series on immigration program management, the presenter will discuss the different resources needed to support an immigration legal services program.

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