CLINIC

 

Sign up for enews

Learn More

Login Logout Search

Program Management

Top Ten Program Management Issues Facing Immigration Legal Services Programs

CLINIC Capacity Building staff address the top ten most frequent challenges facing immigration legal service programs across the nation. Topics include how to develop a fee schedule, how to minimize risk, and how to create an efficient and effective case management system. Resources will be provided for each issue, and staff will provide tips for tackling these common challenges.   Leya Speasmaker and Helen Chen are the presenters for this webinar. Held March 3, 2011.

Immigration Case Management Tools

A good case management database contains both immigration forms and client-specific information.  The database may be software for stand-alone or networked computers or it may be web-based with the server off-site.  Either way, the choice and utilization of a database is an important investment for your immigration program.  In addition to completing forms, the database helps staff manage the caseload and facilitates the writing of data-rich reports and funding proposals.

Developing Case Management Policies and Procedures

When you are thinking of developing or changing your case management system, solicit your immigration staff to get their feedback, or even better is if they participate in the development or revision of that process.    The system works only if it makes sense to those who have to adhere to, carry out, and manage it.  Once you determined your case management system, document it in a policies and procedures manual.   The rationale behind having a case management policies and procedures manual is the same as having an operating and human resources manual in your agency.  You want to document t

Case Management Systems

How do you set up intake? Which cases should you accept for representation? What is a client services agreement? How do you track deadlines and cases? What goes into a case file? What are your responsibilities when you close a case?

Enhancing Fee Revenue

CLINIC trainer Jack Holmgren along with Robert Yates, director of Immigration Legal Services of Catholic Charities of Santa Clara County present on fees and revenues. Held June 2010.

Space, Equipment and Tools

While staff is the heart of an immigration program, several other resources are required to keep a program functioning. These include: physical space, computers, software, law library materials, and malpractice insurance.  In this second of a seven-part webinar series on immigration program management, the presenter will discuss the different resources needed to support an immigration legal services program.

Space, Equipment and Tools

While staff is the heart of an immigration program, several other resources are required to keep a program functioning. These include: physical space, computers, software, law library materials, and malpractice insurance.  In this second of a seven-part webinar series on immigration program management, the presenter will discuss the different resources needed to support an immigration legal services program.

Building Agency Support for an Immigration Legal Program

This webinar was presented by CLINIC's Center for Citizenship and Immigrant Communities. Presenters: Jeff Chenoweth, director of CLINIC's Center for Citizenship and Immigrant Communities and Rose Alma Senatore, executive director, Catholic Charities of Hartford, CT. This webinar discusses ways to recruit more leaders and financial donors in order to grow and sustain charitable legal immigration services for the challenges of today and a new environment for tomorrow. Held Jan. 13, 2010.

Pages