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Program Management


Does your nonprofit agency want to develop a legal immigration program, but lack attorneys on staff or the money to hire them?

This manual describes best practices used by many of the country's most experienced nonprofit immigration programs and managers.

The United States is a nation of immigrants united by a common creed and shared values. With 37 million foreign born residents, the United States’ strength and vitality depends on the contributions of its newest members. However, the integration of a population of this magnitude and diversity cannot be assumed. The pressing policy question becomes: what can be done to promote the integration of this record number of immigrants?

This toolkit is intended to facilitate the process of designing and/or improving the case management system in your immigration program.  In a legal immigration context, case management system consists of: policies and procedures; forms; a database; and files used by legal representatives in a standardized manner for the purposes of delivering professional services and avoiding errors that can result in malpractice and liability.

What do I do when the only BIA representative on staff decides to leave our program without anyone else authorized to practice and continue representing the existing caseload? What’s involved in hiring our nonprofit’s first attorney on staff? What needs to be done if the new Program Director doesn’t know immigration law? What can be done proactively or reactively if we lose our one big grant?


By Louise Maria Puck, Intern

CLINIC’s new Center for Immigrant Integration seeks to encourage and facilitate the development of immigrant integration initiatives throughout its network through the creation of resources and trainings and through the dissemination of best practices currently present in CLINIC affiliate agencies.