Case Management Skills and Database Functions | CLINIC

Case Management Skills and Database Functions

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Case Management Skills and Database Functions


Sponsored By

Catholic Legal Immigration Network, Inc.

LawLogix by Hyland


October 21 - 22, 2020

Day One: 9 a.m. - 5 p.m.

Day Two: 9 a.m. - 3:30 p.m.



LawLogix by Hyland Headquarters
3003 N Central Ave Suite 900

Phoenix, AZ 85012



Day One

CLINIC Affiliate Agencies: $120/person

Other Non-Profit Agency Staff: $130/person

Private Attorneys and Staff: $200/person 

Max of three guests per organization 


Day Two  FREE


Registration open August 2020

This training is expected to fill up quickly. Early registration is recommended.  


Payment and Cancellation

Payment by credit card only

Administrative Charge: All registration changes or cancellations are subject to an administrative charge of $70.00.  Please note that CLINIC can only issue refunds for an in-person training until one week prior to the course start date.



Breakfast provided both days. Lunch on your own on day one, lunch provided on day two.  

If you have a disability and require accommodation in order to fully participate in this training, please email


Course Instructors

Shaila Rahman, CLINIC Field Support Coordinator

For questions about the course content, please email and place the name of the training and dates in the subject line.


Course Description

This two-day training is an interactive opportunity for immigration legal services programs to develop and improve their case management policies, procedures and forms, as well as learn about staffing models to increase capacity. Participants will have an opportunity to share with experienced practitioners who utilize electronic database systems to facilitate case management.

Presented by Shaila Rahman, a CLINIC Field Support Coordinator, day one of the training will focus on these advanced topics:

  • Case management policies, procedures, and forms

Participants will be asked to bring their case management forms to the training for a thorough review of forms in use and assess them against best practices. Attention will be given to developing policies and procedures that can accommodate a higher client demand. Expert practitioners will share how they generate and analyze more data using their electronic case management system.

  • Staffing

Participants will learn best practices for hiring, training and staffing their immigration program, and how to leverage volunteers and staff for efficiency.


Day two of the training will feature a LawLogix/EDGE software demonstration.

  • Participants will have the option to attend a presentation by Kathleen Judd, Director of Customer Relations at LawLogix by Hyland, on how to utilize EDGE software during intake, consultation and other case management activities, including case notes, reporting, billing and much more. Be sure to bring your laptops/tablets and case management forms for the interactive exercises!



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