Position Summary: Provides direct immigration assistance to persons/families needing immigration legal assistance within the scope of Catholic Charities Immigration Legal Services (CC-ILS). This position provides legal representation to persons at the local district office and United States Citizenship Services (USCIS). This position provides legal representation to persons. The services include, among others, the following: (a) giving general consultation both on a collective and on individual basis, (b) completing and filing forms with the U.S. Department of Homeland Security (USCIS) on behalf of clients, (c) representing clients before the Department of Homeland Security United States Citizenship and Immigration Services (USCIS), (d) networking with other community-based legal service providers in the area of advocacy efforts and policy changes. The position is also responsible for providing administrative assistance to the Immigration program handling the day to day functions the program needs in order for immigration legal staff to assist clients. The Program Assistant/Immigration Specialist will be the first contact for clients who call for an appointment, walk-ins, and existing clients who have appointments with staff.
Immigration legal assistance:
- Conduct client consultation to determine if clients are eligible for federal immigration benefits.
- Complete appropriate immigration applications for clients.
- Conduct legal research to ensure compliance with immigration laws and regulations.
- Represent clients before the Department of Homeland Security after applying for and receiving Department of Justice (DOJ) accreditation from the Office of Legal Access Program (OLAP).
- Act as interpreter as needed at USCIS interviews.
- Conduct on-site consultations at partner sites.
- Maintain all case records and documentation mandated by Catholic Charities and CC-ILS policies and procedures.
- Make appropriate referrals as necessary for immigration legal services beyond the scope of the program or one’s own competencies, and for other social service needs.
- Welcome clients to ILS; determine nature and purpose of visit.
- Communicate ILS intake process to immigrant community members seeking immigration legal services with ILS and set up appointments.
- Answer, screen all incoming calls, provide information, take messages and relay messages to staff appropriately.
- Manage voicemail system daily by checking received voicemail messages, forwarding messages appropriately, and returning calls.
- Translate documents, forms, statements from Spanish to English or English to Spanish.
- Prepare, track, copy and mail outgoing mail to United States Citizenship and Immigration Services (USCIS).
- Process, track, and file all incoming mail.
- Create office forms, letters, and files.
- Passport Photos and Passport Application.
- Conducts monthly/quarterly Law Logix and office reports.
- Collect client fees and report them weekly to finance department.
- Actively participate or present relevant immigration information to the immigrant and nonimmigrant communities periodically as needed.
- Assist in public relations efforts which increase the visibility of CC-ILS, publicize immigration issues faced by immigrants and raise community awareness on immigration issues.
- Participate in monthly round table discussion of immigration files as well as weekly meetings with Director, ILS.
- Conduct open and closed case file reviews as mandated by Council on Accreditation.
- Assist in collecting and compiling data for United Way and other funding sources.
Performs other related duties as assigned by management.
*Reliable attendance is an on-going essential job function.
Knowledge, Skills, and Abilities:
- Must be bilingual in English and Spanish.
- Understanding of, and sensitivity to, people of low-income and multi-cultural backgrounds.
- Ability to work with and be sensitive to non-English speakers.
- Must be able to work with victims of domestic violence and be sensitive to their needs and situation.
- Ability to function as an active, collaborative, team member, sometimes across agency lines.
- Ability to translate between English and Spanish and vice versa, fluently and accurately.
- Knowledge of the U.S. Immigration system desirable.
- Ability to read, analyze and apply legal material to client’s cases.
- Ability to interview client, listening for information and following up with additional, appropriate questions.
- Ability to present information effectively to an adult group in a public education forum.
- Knowledge and ability to access the internet and research legal information.
- Ability to be detail oriented and manage a small caseload.
- Ability to prioritize multiple projects and ensure all deadlines are met.
- Ability to be organized to complete delegated tasks in a timely manner.
- Understanding and ability to respect client confidentiality.
- Computer proficiency including MS Word, Excel, Power Point, Outlook.
- Ability to qualify for Department of Justice accreditation.
Required of All Positions:
- Knowledge and support of Catholic Charities’ purpose, mission, vision, values, and ethical standards.
- Knowledge and support of the Catholic Charities Compliance Program requirements including – but not limited to – the Code of Ethics, the Compliance Policy, and all relevant compliance procedures.
- Ability to demonstrate sensitivity to the service population’s cultural and socioeconomic characteristics.
- Work experience in an office environment required (1-3 years);
- Work experience in the immigration legal field, other fields or social service is preferred (1-3 years).
- Experience working one-on-one, with people dealing with very personal information requiring confidentiality (1-3 years).
- Work experience in research and in handling legal matters (1-3 years)
- 4-Year College Degree
Licensure, Certifications, and other Designations:
- Partial Department of Justice (DOJ) accreditation within the six months of hire.
- Valid Nebraska Driver’s License and Insurability.
- CPR & First Aid Certification.
- Working conditions are typical of an office environment. In-state travel is required on a weekly basis. Instate and out of State travel for training is required to maintain Department of Justice (DOJ) accreditation. Occasional night and weekend outreach presentations/consultations and naturalization workshops are required.
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