Administrative Assistant- Programs | CLINIC

Administrative Assistant- Programs

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Aug 12, 2019
Catholic Legal Immigration Network, Inc.
Silver Spring

Summary Description: 

The Administrative Assistant – Programs reports to the Deputy Director of Operations and works on a team that provides administrative support to CLINIC as a whole agency. This position will focus on providing high-quality support to CLINIC’s programmatic sections by creating more efficient systems for operations. The assistant must be enthusiastic, organized, meticulous, and provide exceptional customer service. 

Primary Responsibilities:

  • Promptly answer questions about CLINIC’s trainings, resources, and online user accounts via phone or email.
  • Monitor designated web forms and respond to requests that arise.
  • Update CLINIC’s Customer Relationship Management system based on phone or email requests.
  • Assist CLINIC’s training and events team with training registrations or training-related administrative tasks on an as needed basis.
  • Assist programmatic teams with the creation and duplication of training materials and resources.
  • Assist with the duplication and distribution of resources and materials for trainings and fundraising events.
  • Assist programmatic teams with tracking and reporting key activities and grant deliverables.
  • Close legal files for CLINIC’s Religious Immigration Services attorneys.
  • Assist with database management.
  • Work with the administrative support for operations to provide regular internal agency updates to CLINIC staff.
  • Act as a support for or backfill CLINIC’s administrative and facilities team members.
  • Assist with other assigned duties for varying CLINIC teams as needed.


  • Demonstrate knowledge of and support agency mission, vision, value statements, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
  • Willing to understand, respect and contribute to CLINIC’s vision, values, and beliefs.
  • Fulfill CLINIC’s expectations that all staff:
    • Serve with integrity;
    • Develop innovative solutions;
    • Promote learning – for themselves, for their colleagues, and for our network;
    • Cultivate constructive relationships; and
    • Model stewardship.

Knowledge, Skills & Abilities:

  • Associate's Degree or equivalent, or three years of office related experience and/or training, or equivalent combination of education and experience
  • Proficiency in Microsoft Office, Adobe Pro, and ability to quickly learn other programs or software that assists with job responsibilities
  • Familiarity with editing CRM systems preferred
  • Excellent customer services skills
  • Highly detail-oriented, strong organizational skills, and ability to multitask.
  • Strong verbal and written communication skills
  • Demonstrate excellent judgment and initiative
  • Interest in immigration
  • Familiarity with, or ability to understand, Catholic social teaching and the structure of the Catholic Church
  • Bilingual (English/Spanish) capabilities are desired but not required.

Click here to submit resume and cover letter

Closing Date *: 
Thursday, October 31, 2019