Center for Citizenship and Immigrant Communities
Top Ten Program Management Issues Facing Immigration Legal Services Programs
Held March 3, 2011
CLINIC Capacity Building staff address the top ten most frequent challenges facing immigration legal service programs across the nation. Topics include how to develop a fee schedule, how to minimize risk, and how to create an efficient and effective case management system. Resources will be provided for each issue, and staff will provide tips for tackling these common challenges.
Leya Speasmaker and Helen Chen are the presenters for this webinar.
Immigration Case Management Tools
A good case management database contains both immigration forms and client-specific information. The database may be software for stand-alone or networked computers or it may be web-based with the server off-site. Either way, the choice and utilization of a database is an important investment for your immigration program. In addition to completing forms, the database helps staff manage the caseload and facilitates the writing of data-rich reports and funding proposals.
Developing Case Management Policies and Procedures
When you are thinking of developing or changing your case management system, solicit your immigration staff to get their feedback, or even better is if they participate in the development or revision of that process. The system works only if it makes sense to those who have to adhere to, carry out, and manage it. Once you determined your case management system, document it in a policies and procedures manual. The rationale behind having a case management policies and procedures manual is the same as having an operating and human resources manual in your a
Thinking About Case Management
The design and implementation of immigration case management systems will vary among immigration programs since every program is different. However, a program whose case management system works for staff members and meets the needs of clients are the most effective.
Case Management Toolkit
This toolkit is intended to facilitate the process of designing and/or improving the case management system in your immigration program. In a legal immigration context, case management system consistsof: policies and procedures; forms; a database; and files used by legal representatives in a standardized manner for the purposes of delivering professional services and avoiding errors that can result in malpractice and liability.
Grant Funding
Required Documents for CLINIC Affiliates to Apply for FY 2011 Office of Citizenship National Capacity Building Grant Funding (through CLINIC)
The Mechanics of English Language Learning
Held October 21, 2010
This is part 2 of a 3-part series on language access.
Starting A Legal Immigration Program
The Need for Charitable Legal Immigration Services
Current capacity does not meet current demands for low-cost legal representation in immigration matters. For instance, immigrants eligible and soon-to-be eligible to naturalize as U.S. citizens have less income, education, and English language ability than immigrants who naturalized in previous decades.
