Catholic Legal Immigration Network, Inc.

This manual describes best practices used by many of the country's most experienced nonprofit immigration programs and managers.

The manual covers program design, case selection criteria, case management systems, fee schedules, alternative funding sources, financial controls, marketing, staff training, BIA agency recognition and staff accreditation, and legal representation ethics.

You can download the entire manual, by clicking on the cover to the right.

TABLE OF CONTENTS

ACKNOWLEDGEMENTS

INTRODUCTION

CHAPTER 1 - Building Agency Support for an Immigration Legal Program

•  Sample Business Plan

CHAPTER 2 - Space, Equipment and Tools Case Management Software

•  Immigration Case Management Software

CHAPTER 3 - Staffing Your Immigration Legal Program

•  Sample Volunteer Agreement
•  Sample Confidentiality Agreement
•  Sample Prohibition Against Providing Legal Services Outside the Office

CHAPTER 4 - Authorization for Non-Attorneys to Practice Immigration Law (BIA Accreditation & Recognition)

•  Sample BIA Application (Agency & Staff)

CHAPTER 5 - Case Management Systems: Promoting Effective, Efficient Service Delivery

Article: Considerations for Immigration Programs Working on VAWA Self-Petitions and U Visa Cases by Gail Pendleton.

•   Sample Case Notes for Case File
•   Sample Client Agreements
•   Sample Client Intake Form

CHAPTER 6 -  Managing Financial Performance

•    Sample Immigration Program Expenses

CHAPTER 7 -  External Relations: Outreach, Marketing, Advocacy and Media

• Sample Media and Communications Strategy
• Sample Consent to be Interviewed by the Media
• Sample Guidelines for Communications and Public Relations