Frequently Asked Questions (FAQs)
Below is a list of Frequently Asked Questions related to registration for in-person trainings and webinars. You are encouraged to read for guidance prior to registering for a training.
How soon can I register for a CLINIC training?
We generally open the registration on our web site 2 months in advance of the training date.
I am having trouble with the link in the email announcement. Is there another way to register?
Under the Trainings tab, click the Calendar" option from the drop down menu. This takes you to a calendar of upcoming trainings. Select the appropriate training and click on Register Now to register on-line for that training.
How can I find out if my agency is a CLINIC affiliate (and entitled to the CLINIC member rate for training)?
Click on the About Us tab at the top of the page. Select Affiliate Directory from the drop down menu. Choose your agency's state. If your agency is a CLINIC member, it will be listed. Remember to click on the correct fee category as a CLINIC member.
If I want to cancel my registration, what do I have to do?
You should immediately call the contact person on the flier and send an e-mail request for cancellation. The message should state:
- Name of the registrant
- Title and dates of the training
- To whom the check should be made payable
- The mailing address.
Our Accounting Department will process a refund check minus the cancellation fee of $70 within a 3-4 week period after the request is submitted. Note: Fees are not refundable for cancellations requested less than one (1) week prior to the training.
I work at a non-profit agency, and I have provided the IRS 501(c)(3) letter for a past training. Do I have to provide this letter again?
Yes, fax or e-mail a copy of your agency’s IRS 501(c)(3) letter as a requirement to register for each training. We advise that you always keep a copy at hand so that you can fax or e-mail it each time you register.
Are Continuing Legal Education (CLE) credits provided for all of your trainings?
We do not provide CLE credits for all of our trainings. If CLINIC has applied for CLE credits, we will always indicate this on the flier.
Why is registration sometimes closed before the deadline date?
If the number of registrations received reaches room capacity for the training, we will close the online registration page earlier than the stated deadline. We encourage you to sign-up early or risk the possibility of not being able to register.
Where do I find your training schedule? Does your training schedule change during the year?
On the CLINIC website, click on the Trainings tab at the top of the page. Click the "Calendar" option either from the drop down menu or from the left-hand side of the Trainings page. You will be taken to a schedule of upcoming trainings. A printable schedule of upcoming trainings is also available for download. Check our training schedule frequently as it changes during the year due to additions and cancellations.
Can government employees attend or register for CLINIC trainings?
Employees of government agencies and other government officials are not eligible to attend CLINIC trainings and convenings, unless otherwise invited (Federal Public Defenders are not subject to this limitation).
How do I register for a webinar?
CLINIC sends out notices of upcoming webinars to all recipients of our e-mail service. The notices list the titles of the webinars and includes links to the registration page. The registration process includes a separate registration with CLINIC’s web conferencing program that facilitates the webinar with CLINIC.
There are two ways to register for a CLINIC webinar.
From the e-mail notice: You can register for the webinar by clicking on the ‘Register here’ option inside the notice. Enter your data on the registration form. Ensure you enter your exact e-mail address. After you submit payment, you will receive an electronic acknowledgement of payment notice that contains a link to the web conference program. Click on the link provided in the message to complete the registration process. You will be requested to repeat some information. Be sure to follow the instructions carefully to fully register and submit your information by clicking on the Register Now button. Be sure to accurately and carefully enter your e-mail address as the confirmation instructions will be sent to that address only. After submitting this information you will receive a message from the web conference program containing a phone number and the link to join the webinar on the specified date. Please be sure to follow the instructions carefully as we cannot replicate this communications from the web conference program that contains the link unique to your name for the webinar registration. When you join the webinar, you will be connected to audio using your computer's microphone and speakers; a headset can also be used. Or you may select Use Telephone after joining the webinar for better audio reception.
From CLINIC website: You may also register on CLINIC’s website by clicking on the Trainings Tab. It will display links to our training calendar that will display a month-by-month listing of our trainings and webinars. Click on the desired item for the registration link. Follow the instructions in the registration form. Please ensure that you enter your e-mail address and contact information correctly.
How can I find out if my agency is a CLINIC member entitled to the complementary webinars?
On the CLINIC website, go to the About Us tab. On the list displayed, click on the Affiliate Directory link to see the state-by-state listing of our affiliated agencies. If your agency is a CLINIC member, it will be listed.
How does a CLINIC member register for complementary webinars?
If you received the e-mail notice entitled "Upcoming CLINIC Webinars," check it for the title of the webinar of your choice and click on the link indicated to register. (For CLINIC affiliates it says: Affiliates, register here.) Carefully enter your e-mail address, ensuring it is spelled correctly or you will not receive the confirmation notice. After registering you will receive an e-mail confirmation registration that contains information regarding the webinar from the web conference program. You will be requested to repeat some information. Be sure to follow all of the instructions carefully to fully register and submit your information by clicking on the Register Now button. Be sure to follow the instructions carefully as we cannot replicate the communications from the web conference program that contains the link unique to your name for the webinar registration.
You may also register for the webinar by logging in to the Affiliates section of the CLINIC web site using your ID and password. If you do not already have an ID and password, you need to create one at our website. You can sign up for an ID and password by clicking on the sign up option under the user log in box on any page of the website.
Once you are logged in, click on either the Affiliates tab or the Trainings tab. Under the Affiliates tab, a link for complementary webinars is available on the Members Resources or Subscriber Resources landing pages. In addition, under the Trainings tab, the webinars are visible under the Calendar.
I registered with CLINIC for the webinar, but did not receive further information about confirmation or instructions.
Your confirmation e-mail will come from CLINIC’s web conference program with the subject line “Webinar Notice” or “Webinar Invitation.” If you do not receive this electronic invitation, you have not completed the registration process. Please check your junk folder for this e-mail.
If you received the webinar notice but not a confirmation, please click on the link provided in the message to complete the registration process. You will be asked to repeat some information on their registration page, but must complete and submit it by clicking on the Register Now button. Be sure to accurately and carefully enter your e-mail address as the confirmation instructions will be sent to that address only. You will subsequently receive a confirmation e-mail message from the web conference program regarding the webinar. Be sure to follow the instructions carefully as CLINIC cannot replicate the webinar invitation that contains the link unique to your name. The message will contain a phone number and the link to join the webinar. When you click on the link you will be connected to audio using your computer's microphone and speakers; a headset can also be used. Or you may select Use Telephone after joining the webinar for better audio reception.
I would like to register for an upcoming webinar. Can you please forward me a paper application and address where the registration fee should be sent?
We offer only online registration and payment for our trainings. Click on the Trainings tab and click on the Calendar. This page displays our month-by-month calendar. Select the webinar you wish to attend and click on Register here. Please follow the instructions carefully.
I have not received my certificate for the webinar I attended.
We provide certificates only for those webinars that offer substantive law topics. Contact the moderator in the event you did not receive a certificate for such a webinar.
I missed a recent webinar. Can I buy a recording of it or can I even pay to access it on your website?
We do not yet have the webinars available for purchase.
I forgot the date of the webinar. Can I get a refund or a credit for another?
We are unable to provide refunds for webinars. The registration page clearly states this policy. We are unable to credit one webinar payment for another. Each webinar and its payment are linked together and identified as belonging to the paying attendee for the webinar selected. Thus, each link provided to access the webinar is designated for that payer and is for exclusive use for the webinar selected and its user.
I am a CLINIC member and would like to get a free registration form for all webinars. I did not get one for today’s webinar.
We do not issue a free registration form for our webinars. You must register for each webinar separately at our web site. You can view upcoming webinars on our Training calendar.
I work at a nonprofit agency and would like to sign up for upcoming webinars. Please let me know the next step.
You should sign up to receive CLINIC e-mail notices for our webinars, trainings, news, and other pertinent information. You can do so at our homepage: www.cliniclegal.org. Enter your data and check on the items you wish to receive via our e-mail service. You will receive notices of upcoming webinars with a link for registration.
You may also register for our webinars by going to our web site and clicking on our Trainings tab and selecting calendar. That will take you to a month-by-month schedule of upcoming trainings and webinars. Select the webinar you wish to attend and click on REGISTER to complete registration and payment as a non-member agency. The registration links are activated usually 30 to 60 days in advance of the webinar date.
I would like to pay at one time for the two-part webinars. Is this possible?
No, you must register and pay separately at our web site for each webinar.
Are CLE credits and Certificates of Attendance offered for all of the webinars?
CLINIC is authorized by the State Bar of California to provide minimum continuing legal education (MCLE) trainings. Attendees are eligible to claim 1.5 hours of MCLE credits for our substantive immigration law webinars, so identified on the registration form, together with a description of the topic. A certificate of attendance with the stated MCLE credit hours is provided after the conclusion (within 24-48 hours) of the webinar for applicants to use to apply for these credits. If you reside outside California, please check with your state bar to determine whether this training qualifies for MCLE credit. Certificates go to only those who have registered for the webinar, thus it is important for individuals to register separately.